Other questions

That's indeed weird, BrittanySM.

I can provide some troubleshooting steps that can help fix this issue.

If you've assigned the non-inventory item to the correct income account, the amount should appear in the sales account. Let's ensure the non-inventory item is set up correctly. I'll show you how.

1. Go to the Lists menu, then Item List.
2. Locate and double-click on the non-inventory item you've created to open it.
3. Under the Account field, ensure you've selected the correct income account from the dropdown list.
4. Once done, hit OK.

If it is correct, you can run the Verify and Rebuild data to ensure that your company file has no data damage. Since data issues can occasionally cause unexpected behavior in the software.

Verify data:

1. Select File, then click Utilities.
2. Choose Verify Data, then hit OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

Rebuild data:

1. Go to File, then select Utilities.
2. Click Rebuild Data, then press OK to close all windows.
3. Choose OK to backup your company file.
4. Once the rebuild's finished, hit OK.

After that, you can run the reports again and ensure to select the correct date range and accounting method (Accrual or Cash).

I've added some resources to learn more about managing your items in QuickBooks Desktop. It includes a list of frequently asked questions and their answers.

• Understand inventory assets and cost of goods sold tracking
• Add, edit, and delete items

I'm always available to assist you in ensuring your success and the success of your business. You're welcome to add any details if you have further questions or concerns. Have a great day.