Divina_N,
It appears the QuickBooks Team is reading from the same playbook over and over without actually trying to solve the issue. In our case, an sales order is created and the price rules run giving the appropriate pricing for the customer. The pricing carries through to invoicing with no issue. However, If anything in the header is changed (date, rep, terms, etc.), the invoice reverts the pricing per item to the base number.
Before you take the time to tell me to turn pricing rules on and off or to exclude the items from update, that is not going to happen. We are an enterprise level customer with multiple billing clerks. Flipping to "single user" mode to turn rules on and off defeats the purpose of actually having the price rule function. This is a specific flaw in the base programming that needs to be addressed by Intuit before customers begin to look elsewhere for a solution. It would seem like it would be a simple code that would allow settings to be such that after an initial save of an order (sales order or invoice), the pricing would be locked with the option to change similar to the locked period changes.
Please take this problem up the chain to the developer team. It needs to be rectified sooner rather than later.
