This isn't the kind of experience we want you to have, rr4.
I can share further details about managing your payroll cloud service accounts in QuickBooks Desktop.
You'll first have to make sure you log in as the Admin user on both your QBDT file and Workforce.
Here's how:
- Close all the programs, then restart your computer.
- Right-click the QuickBooks Desktop icon.
- Select Run as the Administrator.
After that, you need to run the Verify Data tool. With this, you're able to fix any QuickBooks user or payroll issue due to broken admin user login IDs.
Here's how:
- Go to the File menu.
- Select Utilities, then choose Verify Data.
- Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
- If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
- Select Rebuild Now.
In case the problem continues, I'd recommend checking out this article to perform other troubleshooting processes: Resolving Potential Data Issues.
I'm also adding this article to resolve issues and answer the most frequently asked questions about My Account in QBDT Payroll: Resolve issues with My Account Login.
Reach out to me if you have other concerns about managing employees and QuickBooks Workforce. My colleagues and I are here to always help. You keep safe and have a great day ahead!
