Thank you for chiming in this thread and sharing your concern, @Vikki8.
Usually, these unexpected behaviors are caused by software, data, system, and computer issues while opening or working on your QBDT. I’ve got here some troubleshooting steps to help you sort out this issue selecting receipt management.
Beforehand, let’s ensure we always have our QuickBooks Desktop to the latest release to keep your software up-to-date. This way, we can prevent unusual behavior to occur. This tool fixes common errors in your QBDT
Then, I recommend running the QuickBooks Tool Hub. I’ll guide you on how:
- Close your QuickBooks.
- Download our QuickBooks Tool Hub
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install.
- When the install finishes, open the tool hub on your Windows desktop.
- Select Program Problems.
- Click Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
Just in case you're still getting the same issue, I’d recommend following the next steps in this article here: QuickBooks Desktop won't start or won't open.
Also, feel free to check out this guide here to resolve issues when getting an error or not when opening QBDT: Fix issues when QuickBooks has stopped working.
If the issue persists after trying out the steps above, I suggest reaching out to our QuickBooks Desktop Support. They'll be able to do further investigation about this concern.
You can always reply or reach out to us again if you need further assistance in fixing errors with your QBDT. I'll get back here as soon as I can to help you again. Thanks for dropping by and stay safe.
