Thank you for sharing detailed information, @G-IWI.
I'm happy to know that you're able to clear off your A/R balance by receiving the customer's payments. And I'm also here to help resolve your other issue (clear off the A/P balance) to ease your frustration.
The most common cause of a balance in accounts payable is unapplied bill payments. To clear this off, let's find the unapplied payments by running the Vendor Balance Detail report. Here's how:
- Sign in to your QuickBooks Online (QBO) account.
- Click Reports from the left menu.
- Search for Vendor Balance Detail report.
- Review the report to identify any unapplied payments.
After identifying them, you can apply the unapplied payments in Accounts Payable (A/P). Let me guide you how.
- Click Expenses from the left menu.
- On the page, click the Filter drop-down and select Recently paid in the Type drop-down.
- Click Apply.
- Select the unapplied bill payment from the list to open the Bill Payment window.
- From the Add to Bill Payment panel, select Add for the bills to apply the payment to.
- Click Save and close.
I'm adding this article for more guidance: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks.... This will also give you another option on how to clear of A/P balance.
You may also need to run other reports to review your transactions. You can check out this article: Run reports in QuickBooks Online.
Let me know if the steps above clear off your A/P balance. I want to make sure this issue is taken care of, @G-IWI.
