I admire you for sharing the troubleshooting steps you've done in fixing the issue, @Bonemd.
I'm here to help you work around this issue so you can manage your QuickBooks Desktop with ease.
I recommend running the Verify and Rebuild tool. This checks your company file for any errors and fixes them right away.
Here's how:
- Go to the Window menu and select Close All.
- Click the File menu.
- Select Utilities.
- Click Verify Data.
To Rebuild:
- Go to the File menu.
- Select Utilities.
- Click Rebuild Data.
You can also check this link for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
If the issue remains, I suggest performing a clean install. This uninstalls the program on your computer and reinstalls it in a clean slate.
Once your customer has received and accepted their email invoice, here is an article that will help you account for their payment: Record an invoice payment.
I'm just a few clicks away from you if need more help with your invoice or QBDT. Stay safe!
