Hello, SAMAR2014.
Hello there. Thank you for taking the time to post in the Community. Let's figure out the cause of being unable to send emails to your customer and troubleshoot it through QuickBooks Online.
We can perform some troubleshooting steps to fix this. It could be that the cache stored in your browser is causing the issue. Let's start by accessing your account through an incognito browser.
Use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once signed in, go back to your invoice and send them. If it works from there, go back to your regular browser and clear the cache. Additionally, I'd recommend using another supported browser if the issue persists. To verify if your current version is compatible, you can use our browser health checkup tool. This helps ensure you'll get the most secure and best experience with the program.
If you get the same result, I recommend contacting our support team. They have the tools needed to check your account securely and determine the root cause of this issue.
I want to make sure your issue gets taken care of right away. Thus, I suggest reviewing our support hours as your guide.
Here's how to get in touch with one of our live support:
- Click the Help (?) menu at the top, and then choose Contact Us.
- Select Talk to a human.
- Choose I still need a human.
- Tap the Contact Us button.
- Pick either the Callback or Chat option.
You can customize your invoices to personalize them. This way, you can add the details you need to make them more presentable and professional-looking.
Then, you can send or print your invoices in bulk. This helps speed up your task and more efficient.
All ears here if you have another concern. Just ping me in this thread, and I will get back to you as soon as possible. Have a great day!
