I hear your side, @haklor. I'm here to share some details about the error you encountered in transferring quarterly files to QuickBooks Enterprise Gold.
We understand the frustration of not being able to use this function as expected and the importance of resolving this as soon as possible.
At this time, we have an open investigation for this exact issue you stated above. Rest assured that our engineers are working on a fix.
For now, I suggest contacting our payroll support to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. Check our support hours to contact us at a time convenient to you.
Here’s how to get in touch with our representatives:
- Log in to your QuickBooks Online account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us: Ask the community, Start a chat or Get a callback.
In addition, you can visit this article for more information: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.
Please let me know if you have any other questions or concerns besides migrating files to QuickBooks Desktop. I’ll be here to help. Have a good one!
