Hello, MLA.
I understand it's been a few days and you still haven't heard or received any updates for your customer payment downloaded in QuickBooks Desktop. I'll provide some updates on this matter.
Our engineers are currently working to resolve this issue. They have already identified the problem, which is caused by the Internet Explorer browser, which Microsoft no longer supports. We're unable to provide a specific timeline for when this will be fixed. At this time, they're still working on switching the browser from Internet Explorer to Chrome.
If you haven't been added to the list of affected users, please contact our Payment Support team. They have the tools to look up your account and put you on the list, so you'll get an email notification once the problem has been resolved.
In the meantime, you can consider manually matching and recording your customer payments. I'll show you how.
Step 1: Turn off automatic matching.
- Go to the Banking menu and select Record Merchant Service Deposits.
- Click Change your deposit settings.
- Turn off Auto match & record setting.
- Hit Save.
Step 2: Manually match and record payments.
- Go to the Banking menu and select Record Merchant Service Deposits.
- Click the Add payments to record tab.
- Hit the small arrow icon ▼ next to the first deposit on the list.
- Review the payments in QuickBooks.
- Choose Add payments in the Action column to add payments to the bank deposit.
- Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
- When everything matches, select Save and close.
- Review each bank deposit on the list.
- When you've added all the payments in QuickBooks to a bank deposit, hit Record deposit.
The deposits you make are saved under the Recorded tab. Each deposit made in QuickBooks should correspond to the deposit made on your bank statement for that day.
For future reference, I'm also including this article about how to fix issues when the downloaded or recorded payment can't be matched: Fixing error in Merchant Deposits.
If you have any additional questions or concerns about your payments, please let me know and I'll gladly answer them. Do you want to do something else in QuickBooks or the Merchant Service Center? If so, please lay down what you need to do and I'll guide you.
