Thanks for joining the thread, @rkhicks24. I’ll chime in and help you fix this concern about sending emails in Outlook.
This isn't the type of service we want our customers to receive. As suggested by my colleague above, you can follow some of our recommended troubleshooting steps to give this issue a fix.
First, to ensure that you always have the latest features and fixes, keep your software up-to-date.
From there, you’ll want to check the web mail settings. Here’s how:
- In your top menu bar, go to Edit, then Preferences.
- Access the Send Forms screen and make sure you're under its My Preferences tab.
- Choose your email account and hit Edit.
- On the Edit Email Info window, go to your SMTP Server Details section and set its server name and port to the email provider's recommended settings. You can refer to our Set up your email services article for a list of SMTP Servers and Ports.
Just in case you're still having the same issue, you can reach out to our QuickBooks Desktop Support team again. They can pull up your account and investigate this issue further. Otherwise, you can always seek help from an IT professional for further assistance.
Additionally, I'll share with you these handy articles for more details about the troubleshooting steps:
I’m always ready to assist you if you have any other questions or concerns about managing your emails and other tasks in QBDT. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.
