This is not the kind of service we want you to experience while using QuickBooks, cjvezeau.
I want to make sure I’ll be able to give you the right resolution and get you back in working order.
The easiest way to get a next-level escalation is by contacting our Customer Support Team again. They have the tools to escalate the issue if need be. However, they'll also try a few basic troubleshooting steps to help resolve the problem first before escalating it.
Here's how to get in touch with them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
Aside from that, you can start a chat session with our representatives, too. You can use this link for reference: Contact QuickBooks Desktop support.
Please continue to reach out to me if I can be of help while you're working in QuickBooks Desktop or if you have any other program-related concerns. I'm always here to help you out.
