Hello, Hyacinthclare.
I'd like to add some additional details regarding the notification.
The prompt is referring to your Intuit account. QuickBooks Desktop file will require that you log back into the Intuit account as the Primary Admin, every 180 days. This is to ensure that you have link your QuickBooks Desktop company file to your existing Intuit account.
For more information, you'll want to check the solutions shared by my colleague MichelleBh and IamjuViel here. I'll also re-share this article to learn more about your Intuit account: Intuit account – Why now for QuickBooks Desktop?
In case you have both programs linked together and still getting this prompt, I recommend reaching out to our Customer Care Team. They review your account and investigate which account is prompting you with this notification. Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus starts from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.
Here are the steps:
- In QuickBooks, go to Help > QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then click Continue.
- Choose a way to connect with us: Start messaging with a support expert or Get a callback from an expert (availability may be limited).
You can also get our direct phone number through this link: Contact QuickBooks Desktop support.
If you need assistance with other features in your QuickBooks Desktop account, please add the details on your reply. I'm here to share the instructions. Have a good day ahead!
