Hello there, @Tyler 2.
Thank you for checking this with the Community. Let's check first your subscription by going to the Products & Services section when signing in to the Customer Account Maintenance Portal (CAMPs). This shows all your registered Desktop apps and subscriptions.
Here's how:
- Sign in to camps.intuit.com.
- Find your app or subscription in the Products & Services list.
- Select Details.
If the same thing happens, I'd suggest contacting our Payroll Support Team to help you activate your subscription. Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to get support (Start messaging or Get a callback).
Check out this link for further information on how to organize your account: Manage your QuickBooks Desktop subscriptions and services. It will provide you with more information on what other details you can find here regarding product-related concerns.
Visit us here again if you have other questions about managing your account. I'll make sure you're all set. Take care.
