Hello BethB2,
Thanks for chiming in! Let's go ahead and try running QuickBooks Desktop as admin. Here's how:
- Go to the QuickBooks Desktop icon and right-click.
- Choose the option Run as Administrator.
- Accept changes if mentioned and relog back in.
Let me know how that solution goes. However, if it is still not working and you have followed the "I forgot my password" route and the "Automated password reset tools" my colleagues suggested throughout past posts, it would be best to connect with our Support Team. They will be able to launch an investigation or escalate this case. Since you can't get into your product, we can still help. You can Contact Us through this link or call us at 800-446-8848.
Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'd be pleased to help you out. Take care and have a good one.
