I know that this hasn't been easy, @ns21.
I would also feel the same thing where Merchant Services has not been downloading or matching transactions for almost two weeks. I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. We'd like to have this opportunity to help you in a more timely and efficient manner in the future.
At this time, this is still n ongoing issue where Merchant Service Deposit (MSD) is stuck in "Please wait... We're matching your deposits to Quickbooks desktop records." In this case, I'd suggest contacting our To speak with one of our agents from the QuickBooks Merchant Support Team, please check out this link: QuickBooks Online with Payments & Merchant Service Center. From there, they'll add you to the list of affected users and will send you an email notification once there's an update on this case. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
I also encourage you to review some of our commonly asked payment questions through this article: QuickBooks Payments FAQ. Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.
I'm just one post away if you need a hand with processing customer payments or any QuickBooks related. I'll be here to ensure your success. You have a good one.
