I want to make sure you can utilize the email feature in QuickBooks Desktop without getting any issues, @rtdefelice00. And with that, let's perform some troubleshooting steps to get this issue fixed.
The error you received is just a settings issue. Since you've already updated your email preferences in QuickBooks, let's check your browser's email preferences. Usually, QuickBooks uses Internet Explorer to run web services in the background. You may need to reset your email preferences there. Here's how:
- Close your QuickBooks Desktop company file.
- Open Internet Explorer.
- Go to the Settings menu, then select Internet options.
- Choose the Programs tab and click Set Programs.
- Select Set your default programs. Then select the email service you want to use.
- Click Apply, then OK.
- Close Internet Explorer.
If you get the same result, I suggest repairing your MAPI32.dll. However, if you're not confident about doing this, you can reach out to an IT professional for help.
I'll share these articles for more troubleshooting steps if the issue persists:
For your future reference, you might want to personalize your emails to customers and vendors. QuickBooks Desktop has a feature to customize email templates and use them to send messages.
Our doors are always open to help you again if you have any other concerns or follow-up questions about sending emails on QuickBooks Desktop. Wishing you all the best, @rtdefelice00.
