Welcome to the world of Intuit support. Be sure not to ask them hard questions, because they don't know the answers.
That noted, chat doesn't involve a phone call.
What is a "call attendant"? I've never heard of that before. And how does it preclude a call-back? Lots of companies do call-backs these days...
As I understand it, the Workforce feature is on by default and you have to opt out when signing up for payroll and/or upgrading to prevent its use. There's been more than one customer who is upset by this...
Here's a long threat on it:
https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-want-to-opt-out-of-the-wor...
It seems your answer, from an Intuit Employee (thus explaining the gratuitous use of bold text) is:
Turn off QuickBooks Workforce
- Select Employees, then select Manage Payroll Cloud Services.
- Under QuickBooks Workforce, turn OFF Workforce.
