I have tried EVERY which way to resolve an issue, but no one at Quickbooks can/will help. All of a sudden our employees started receiving emails from Workforce about viewing their paystubs online. Some of them were quite alarmed because they did not give us permission to "give out" their email address. I assured them that we did NOT do anything to instigate this. I have called Quickbooks 4 times and cannot get an answer. They keep telling me that we HAD to have changed it, even thought I tell them only 2 people here have access to QB and even we don't know how to turn this feature on. This has become a security issue for us now because these employees did not give us permission to share their info.
In addition, I was told by one Quickbooks employee that the only way we can talk to anyone about this is to use the Chat or Callback feature. Since we have a call attendant we cannot utilize either feature. I have told them this a million times.
Does anyone know how to turn off the "view your paystubs" feature??? Also, anyone else have a call attendant and a work around for using the chat or contact us feature? (We cannot turn our call attendant off.)
Thanks for any help you can give us. Especially since QB refuses to help and just hangs up on us after 30 min of conversation.
