I appreciate you reaching out to us, @dturtonrmf.
When QuickBooks exhibits this behavior when attempting to merge accounts, some basic troubleshooting actions can resolve the issue. You can start by using a private browser to visit QuickBooks Online (QBO). We can more easily determine if this is a browser issue because this type of browser does not keep a cache.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
Try merging the accounts again. You can clear your regular web browser's browsing history if it works. It will delete any previously saved browsing data that may have contributed to the problem. Otherwise, you can be thorough by using other compatible browsers.
Additionally, you might read the following articles to help you manage your Chart of Accounts:
Let me know if there's anything else you need help with when merging accounts. You can click the Reply button below. Have a good one.
