I know that this hasn't been easy because you can't contact your old accountant, RAAZ.
We can change the billing information by signing in as the primary admin. Since the primary one or contact is unavailable and if you are the one paying the QuickBooks Online (QBO) subscription, we can request to transfer the role to you.
Even if they’re not around or can’t make the change on their own, we can send a request to our account protection team. Here's what to do:
- Gather your documents for the request.
- Sign in to your Intuit Account to see the request form.
- Complete the form, then send your request.
For the steps and details, just follow the steps in this article: Request to be the primary admin or contact. To transfer the primary admin user in your account, refer to this article: Change the primary admin user in QuickBooks.
Once done, your case will be reviewed by our team and you'll receive an update on its status. If you need further assistance with the process, I'd suggest contacting our Customer Support Team. They have the tools to up your account in a secure environment and help you with this one. Here's how to contact them:
- Sign in to your QuickBooks Online company.
- Go to the Help menu.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support.
Feel free to browse this link here if you need help with other tasks in managing your Intuit account. It'll route you to our managing account topics with articles.
If you have any other questions about managing users' roles and permissions in QBO, please let me know by adding a comment below. I'm more than happy to help. Have a great day ahead.
