I'm determined to help you fix your item notes issue without any further delays, @Lori Lamont.
I appreciate you taking the time to perform all the troubleshooting provided in this thread. Since it does not fix the issue, I've got here additional steps to further help you.
Let's start by opening a sample file and testing if the same issue will occur. This is to determine if the problem is within your company file or in the QuickBooks Desktop (QBDT) itself.
Here's how:
- Open your QBDT and from the No Company Open window, select the Open a sample file button.
- Choose the sample file you want to access. Once opened, go to the Lists menu.
- Next, click the Item drop-down and select New.
- Fill in the fields to create a new item and then add notes by clicking the Notes tab.
- Enter some text and click OK.
- Once done, close the window and go back to the Lists menu to check if the note for that item is still there.
You can also do this to other company files to confirm if this is only a file issue (this can be fixed by verifying and rebuilding the data). If the problem happens to all other companies and sample files, we may need to repair your QBDT program. Before doing so, please create backup copies first. This is to ensure you have the original information that you can restore in case of accidental data loss or damage.
However, if all other files are fine, I highly recommend reaching out to our Technical support team to further guide you in resolving the issue. Once connected, you can also request a screen-sharing session so they can review your set up.
Also in QBDT, running inventory reports to track the status of your item as well as the transactions linked to them is a breeze. To get started, simply go to the Reports tab and hover over the Inventory section. From there, choose the report you want to open.
I'm always ready to back you up in case you have any other concerns managing your inventory. Feel free to leave a reply below to notify me of your response. Take care.
