Other questions

Good afternoon, @costless. 

Thanks for coming back on this thread. 

Since you're still having this issue, I suggest contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and choose to Get a callback.

It's that simple!

Feel free to come back if you have any other questions. I'm only a comment away if you need me. Take care!