Thanks for getting back with the Community, lsccbean. I appreciate your detailed information and screenshot.
Since your Edit Item window is displaying larger than normal and changing the display settings for QuickBooks didn't fix it, you'll want to try adjusting your view preferences.
Here's how:
- In QuickBooks, go to the Edit menu, then choose Preferences.
- Click Desktop View from your list and access its My Preferences tab.
- In the View section, pick your One Window option.
- Select OK.
- Close and reopen QuickBooks, then check to see if your Edit Item window is displaying properly.
If the Edit Item window is still not displaying correctly, you can change your Windows display settings:
- Follow the steps on Microsoft's website to reset your default display settings for Windows 10 and Windows 8.
- Set the screen resolution to at least 1024 x 748. Intuit recommends 1920 x 1080 as the best resolution to use with QuickBooks.
- When you're finished, restart your computer, open QuickBooks, and verify if the problem's still occurring.
In the event your Edit Item window is still displaying incorrectly, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I'll be here to help if there's any questions. Have an awesome day!
