Other questions

Thanks for joining this thread, adambrichardson. I appreciate your screenshots.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their Express Pick template is reverting back after changes have been made to it.

If you've already performed the steps recommended by my colleagues above, I'd recommend getting in touch with our Customer Care team directly to notify them of what you're encountering. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a lovely day!