Let's collaborate to rectify the problem, Bestarion.
Since you confirmed that you're logged in using QBO Accountant, let's perform some troubleshooting procedures to isolate the issue.
Start logging in to your account through a private window. Occasionally, the accumulated site data in the system get outdated or corrupted, causing unexpected behaviors and runtime errors. Using this mode prevents internet files from being stored in the system. Here are the keyboard shortcuts:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
If that works, return to your regular browser and clear its cache and cookies to start over fresh. Switching to other supported web browsers is also a good alternative.
As an accountant, you can evaluate your customer's books, make improvements, and work with them to resolve any issues. Through this guide, we also offer tools explicitly tailored for accountants to assist you in tax preparation: Learn about special tools for accountant users.
I'm just a reply away if you have other questions about QuickBooks Online Accountant. Just add the details of your concerns in this thread, and I'll help you!
