Hi Adrian A
I think it will be best if you replicate the problem.
- In a browser log in to Quickbooks.
- Get paid and Pay
- Products & Services
- Create NEW (In my case Service)
- Add details in Product/Service Information (Remember to include SKU)
- Save and close
- Open Mobile App (In my case IOS)
- Menu
- All
- Products and Services
- Locate the Product/Service that you just added in your browser
- Tap on the Product/Service that you just added in your browser
- Now edit/change the price in IOS
- Note: You will see that there is no option or dropdown to edit SKU
- Tap Save
- Back to your browser log in to Quickbooks
- If you now open your Product/Service on your browser (where you can view SKU), you will see that the SKU has been deleted.
I'm not a programmer but I think the issue is that there is no SKU value on the mobile app, thus when you save from the mobile app, a null value is synced with the system (because it doesn't exist) and that null value is then propegated when viewed via browser.
Again, I'm not aprogrammer, but it seems the solution is easy: Just add an editable SKU value to the IOS app so there are values to sync.
Please relay to the development team as soon as you have the opportunity as this is pretty much a deal breaker for me.
Thanks
