Thank you for raising your issue here in the Community, @Hayley10.
Currently, QuickBooks users are getting error 102 when connecting Standard bank to QuickBooks Online (QBO). Our product engineers are already aware of this issue and diligently working on a fix.
As a workaround, you can consider importing your bank transactions to QBO manually. For more guidance, feel free to check out this article: Manually upload transactions into QuickBooks Online.
Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-72282. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
Thank you for your patience while we're working on this, @Hayley10.
Once you're ready to reconcile your bank account, you can read this article for more guidance: Reconcile an account in QuickBooks Online. This will help ensure your QuickBooks transactions match your bank statement.
Our Community forum is always open to help you again if you have any other questions about QuickBooks. Have a good one!
