Thanks for the clarification, Steven.
I want to help you with these transactions. But it would be best to contact your accountant for the most appropriate way to handle payment refunds. They can guide you thoroughly to ensure everything matches your bank statement.
You can also visit our ProAdvisor website to find an accountant near you. Just simply enter your city, state, or ZIP code.
Once settled, you can use this information to reconcile your account in QuickBooks Online. It has complete instructions to ensure books are always accurate.
Visit us anytime if you have any other questions or concerns with managing your transactions. The Community team is right here to help. Take care!
