MichelleBh
Moderator
Moderator
‎August 03, 2021 02:39 AM

Other Questions

I'll route you directly to our support, @UlricAlgar.

 

I’ll be here to help you every step of the way. Such that you can review your bank transactions as soon as possible. 

 

To contact our Customer Care Team, you can follow the steps outlined by RenjolynC above. You can also chat directly with our experts. Let me show you how. 

 

  1. Click this QuickBooks Chat link. 
  2. Enter your Email address, Name, and concern in the box, including the investigation number mentioned by ShiellaGraceA overhead.
  3. Tap Start Chat. 

 

Make sure to call them M-F, 8:00 AM to 6:00 PM, SAST, so they can add you to the list of affected users quickly. For more details, visit this article: QuickBooks Online Support.

 

Once the issue has been resolved, you'll be notified via email. 
 

As a workaround, I'd recommend importing the bank transactions manually. Let me guide you. 

 

  1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from file.
  4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions in QuickBooks.

 

Hi there, @jakmaartens.

 

I appreciate you for providing the phone number of our support and manually downloading the transactions into the system. This information will surely help other customers to call them directly. 

 

Manually importing data into the system will help you categorise and reconcile the account regularly. 

 

Just in case there will be duplicate transactions, you have an option to delete or exclude them. QuickBooks will stop the bank from bringing the transaction into the bank feed again. For more information, check out this link: Excluding VS. Deleting. 

 

Feel easy to click these links below on how to resolve banking errors and missing transactions in QuickBooks. 

 

 

I can still help you handle your bank transaction in QuickBooks. Feel free to add your reply below so I can assist you right away. Stay healthy both. 

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