Thanks for getting back to us, @Accounts SA, and for going through the steps shared by my colleague above.
Allow me to add some information about contacting our Support team. Generally, clicking the Let’s talk button will route you to the Choose a way to connect with us section within your QuickBooks Online (QBO) account.
From there, you can choose either Post a question or Start a chat as shown from the image above. Since you’ve mentioned it, it’s very unusual to be redirected to another web page. Nonetheless, I got a few steps we can perform to isolate this issue.
I recommend accessing your QBO account on a private or incognito window and contact our Support from there. Cache stored for some time causes unusual behavior to the browser and can affect your QBO performance. Thus, accessing it on a private window helps us determine if this issue is caused by it. Here’s how to open a private window:
- Google Chrome browser: Ctrl + Shift + N
- Mozilla Firefox browser: Ctrl + Shift + P
- Safari browser: Command + Option + P
If you’re able to contact them through a private window, then we’ll have to delete your regular browser’s cache. This will delete all stored data and make your browser to function efficiently. If the issue persists, try using other browsers. This way, we can check if this is a browser integrated issue.
If the same thing happen, you can try contact them by going through this link: https://help.quickbooks.intuit.com/en/contact
Furthermore, I’m adding this article that you can use for future reference: Update your billing and subscription info in QuickBooks Online. This can walk you through the steps on how to update your card information or make some changes to your account.
In case you have other questions about renewing your account, please don’t hesitate to get back to me. I’d be more than happy to help you. As always, keep safe and take care.
