anke1
Level 1

QuickBooks Online > Custom form styles shows my logo on grey background, though it's white in Photoshop. Tried JPG/PNG. Is template color or file profile causing this?

Hi all, in QuickBooks Online, under **Settings (gear) → Custom form styles → Edit**, my logo appears with a **grey background** in the preview/header area. In **Adobe Photoshop** the logo background is pure white, and I exported it multiple times. **What I expected:** A white (#FFFFFF) background behind the logo. **What I see:** A light grey background behind/around the logo in the Custom Form Styles preview. **What I’ve tried so far:** * Exported from Photoshop as **JPG** and **PNG** (both with a white background) * Re-uploaded each format to **Custom form styles** * Same result in each case **Questions:** 1. Does QuickBooks apply a tint or template color behind the logo area in Custom Form Styles? 2. Is there a specific file spec (color profile, bit depth, transparency setting, size) required so the white stays white? 3. Could this be related to the chosen form **style** or **Design → Colour** setting rather than the image itself? 4. Any other steps to ensure QuickBooks renders the logo background as pure white? I can share a sample file and a screenshot if helpful. Thanks!