It's helpful to know that you can successfully preview and print the statements, Wayne. I'd like to offer some troubleshooting steps to resolve PDF-related issues when attaching files to emails from QuickBooks.
First, ensure that you have the latest version of Adobe Acrobat Reader installed on your computer. This is a good starting point for addressing PDF issues in the program.
Next, reset your temp folders permission by following these steps:
- Press the Windows key + R to open the RUN command.
- Type %TEMP% and press Enter.
- Right-click an empty area of the temp folder, and select Properties.
- Select Security.
- Make sure all usernames and groups in Security have Full Control.
After changing the permissions, email the statement again to see if you can attach it successfully.
Once that's done, test whether you can select the XPS Document Writer when saving transactions. QuickBooks uses components of the XPS Document Writer (a Microsoft Windows product) to save documents as PDFs before emailing them. Here's how:
- Open Notepad.
- Type Test. Select File, and then click Print.
- Select the XPS Document Writer, and choose Print. Note: If you don't see XPS Document Writer as an option, you'll need to allow your computer to print to your XPS printer.
- Type a filename and save it on your desktop.
- Go to your desktop and view the XPS document you printed from notepad.
Just in case you can't print to your XPS printer (or an actual printer) outside of QuickBooks on your pc, you'll need to contact your IT professional or Microsoft for help.
Additionally, you can open this article to see more troubleshooting steps that you might not have tried yet: Fix PDF and Print problems with QuickBooks Desktop.
Feel free to check out these articles for additional resources in case you might need them when sending out transactions from QuickBooks:
You may notice that the articles I've shared are placed under the USA banner of the QuickBooks Community. However, I want to reassure you that the troubleshooting steps and solutions provided are generally applicable to QuickBooks Desktop users worldwide, regardless of location.
Don't hesitate to return if you encounter any further challenges when emailing forms, generating reports, or with any other aspect of using QuickBooks. We're just a post or reply away, ready to provide prompt and personalized support whenever you need it.
