Hello there, Mark.
I've got some specific details to help you update your QuickBooks Online (QBO) subscription.
Please ensure you've signed in to Google Play with accurate credentials. If the issue persists, I'd suggest contacting Google Play to verify your subscription and be able to assist you in updating its status.
In addition, I'm dropping this article to help you with your billing info with Google Play subscription: Manage your subscriptions in Google Play.
Also, here are some helpful resources to help you manage your subscription and billing details.
I'm just a post away if you have additional questions about your subscriptions. I'm more than willing to help you in any way I can.
