I understand the importance of purchasing the desktop version of QuickBooks, CarinW1, especially in effortlessly managing your books.
Allow me to share some insights about this matter.
At this time, we have discontinued the availability of all QuickBooks Desktop (QBDT) products in South Africa. Thus, there's no available software you can purchase from us.
Since we have stopped our QBDT offering, phone lines are no longer open. It is the cause of why you haven't received any assistance from our representative.
As a workaround, you may consider migrating to QuickBooks Online (QBO). Rest assured that your account balance is intact despite having some feature gaps between the two programs. To determine if QBO is the right product for you, you can take advantage of our free 30-day trial. Beforehand, always secure a backup copy of your file to avoid data loss.
If you're ready to move your books, I suggest checking out this guide for reference: Prepare your QuickBooks Desktop file for migration to QuickBooks Online.
Please feel free to keep me posted anytime if you require further assistance with migrating your books. My goal is to ensure that you achieve your desired outcomes with bookkeeping. Take care and stay safe!
