I appreciate the effort you exerted in performing the steps I have outlined above, @Sparkmatic. Let me route you to the appropriate line to further investigate this behavior.
Seeing that we’re done performing the suggested troubleshooting, I recommend contacting our Technical Support team. It is to allow them to check your company file thoroughly while maintaining your privacy.
Since the Community is a public forum, we’re unable to proceed in accessing your account to determine an appropriate resolution. Moreover, our phone support has the tools to trigger an investigation concerning the aforementioned concerns.
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
You can also refer to this article for other options when contacting them, and scroll down to the bottom to see their support schedules and hours: How and when can I contact QuickBooks Online support?
As always, you can drop by the Community if you have other queries about accessing your QuickBooks or managing your business transactions. I’m rooting for your business to prosper. Stay safe!
