Other Questions
Hi Bokihein,
I appreciate you keeping in touch with us here in the Community space. Allow me to chime in and share information about the 2020 version of QuickBooks Desktop.
QuickBooks Desktop 2020 was discontinued and ended last May 31, 2023. Some add-on services, like emailing invoices, may work temporarily for some users, and others may not.
Please note you won't have access to live technical support if you run into problems like sending statements via Outlook. However, I can share some troubleshooting steps you can perform to help fix the issue.
I recommend downloading the last update for 2020 through our website to ensure all fixes are on your system. Here's how:
- Go to: Downloads & Updates.
- Choose your version.
- Hit Get the latest updates.
- When the install finishes, follow the on-screen instructions.
Once done, update your Outlook app to the latest release. This way, you can check if it's the one causing the problem on your end. You can follow the steps shared by my colleague above.
If you decide to move to QuickBooks Online, you can perform the export process directly within your QuickBooks Desktop program. Here's an article you can check out for additional guidance In migrating data: Prepare your QuickBooks Desktop file for migration to QuickBooks Online.
Drop us a comment if you need more clarification about emailing statements or using discontinued products. We're always available here to help. Have a great day ahead.
