jenop2
QuickBooks Team
QuickBooks Team
‎August 02, 2023 07:24 AM

Other Questions

I appreciate the update about being able to change your logo, JSHodson.

 

I attempted to modify both the VAT and phone numbers in my QBO account, and I successfully saved the changes. I also noticed from your initial post that you have already cleared the cache and performed other troubleshooting steps related to the browser.

 

In this situation, I recommend contacting our support team through the chat feature. They will conduct further investigations to identify the reason behind the VAT Number and phone number not saving in your company settings.

 

Here's how to reach out to them: 

 

  1. Click Help in the upper-right hand corner of QBO.
  2. Type in "support" and press Enter.
  3. Select Contact Support Team.
  4. Type in "support" once again and press Enter.
  5. Click No, I still need help.
  6. Select Contact Support Team. 
  7. Click Chat with us. 

 

For additional references about collecting VAT and making changes to your settings, I'll share these articles as well:

 


Feel free to ask any additional questions if you require further assistance from us. Our team is always here to ensure that everything is resolved to your satisfaction.

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