Hi there, Shakiel.
I'll provide information and help you share steps to resolve your issue about mileage and invoices.
The issue that was mentioned above has been resolved and there are no other open investigations related to this.
Since when you edit the mileage it will save back under 2019, I suggest performing the troubleshooting steps provided on this article to resolve problems on tracking your work trips: Fix mileage tracking issues in QuickBooks Self-Employed for Android.
On the other hand, there are times that performance issues in the QuickBooks App are caused by a full cache. This can also be the reason why invoice numbers didn't show in the subject line when sent by email.
To fix this, I suggest resetting the app data to clear the cache and refresh it into its default state.
Here's how:
- Click the Help menu.
- Click Reset App Data.
- Close the app when the process completed.
- Be sure to right-click the app and Run as Administrator when re-opening.
If the issue still persists, I suggest uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application.
Once one of our support told you that they'll respond to you, rest assured you will receive an answer from them. We also have limited staff and reduced support hours to 6 AM-6 PM PT Monday-Friday due to the pandemic. This might also the reason that the response is delayed.
Please check this article to see steps on how you can make any changes details from different transactions using the QBO app: Edit details in a transaction using the QuickBooks Online app.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
