Rose-A
Moderator

Other Questions

Hi, KimDB.

 

I've checked and verified that we have reported issues with other users not able to download bank transactions with the said banks via the Open Banking connection. 

 

We're currently tracking those customers who are affected by this issue and we are working closely with banks and financial institutions to provide Open Banking connections for as many banking products as possible.

 

We've already submitted a ticket about this issue and our engineers are all hands on deck working together for an immediate fix to sort everything out.

 

I'd suggest getting in touch with our QuickBooks Online Support. This way you'll be added to the lists of affected users and have them attach your account to the INV-42733. Any progress will be communicated via email.

 

As a workaround, you can download transactions from your bank's website and upload them to QuickBooks Online using the CSV import.

 

Please extend your patience until the new connection becomes available. Don't hesitate to drop me a line if you have other questions. Have a good one.