Hi, Dave. I'm glad to have you here.
Thanks for adding further details in regards to your concern. The screenshot is very helpful as well.
I've tried checking our records and found out a similar issue with this. Just to confirm, are you using the Natwest bank? If so, we have an open investigation where descriptions recorded differently than what our customers see on the bank statement.
Our product engineers are already aware of this. They are working to identify the cause of this issue and get the issue resolved. Please consider contacting us to add you as one of the affected users.
- Click the Help icon and select the Contact Us button below.
- Enter Description inside the What can we help you with? box.
- Once done, click the Let's talk button. You can either select Get a callback or Call us.
Please consider checking our support hours. Go to the QuickBooks Online section to see the details. Meanwhile, you may consider using a Web Connect to bring the transaction with its correct description.
- Log in to your bank's website and download the transactions from starting from you need to have. Then, save it on your computer.
- Map the transactions as CSV format to successfully upload them in your book.
- Once done, go to Banking on the left panel. Then, select the Banking tab.
- Click the Update drop-down arrow and select File upload.
- Select Browse and select the file you downloaded from your bank.
- Hit Next.
- Then, follow the on-screen instructions to complete the process.
Once done, you'll want to read about categorizing the editing, adding the downloaded transactions. I'm sure you'll learn more things like managing the downloaded transactions.
I'm right here and with the Community people to assist you in case you need one. I hope you're good. Take care!
