Welcome back to the Community, @Annie07.
Let's get the Mileage tracking feature up and running by adding the trips manually.
Let me show you how:
- Tap Mileage.
- Tap the Plus icon to create a new entry.
- Enter the trip details and hit Save.
Currently, our product engineers are working out to find the cause and fix the automatic mileage tracking in no time. The case code is INV-41955, where customers' mileage tracking isn't recording trips on IOS.
Here's how:
- Tap the + button on the dashboard. Then select Ask QB Assistant.
- Type "Talk to a human".
- Then select your preferred support method: Message and agent or Get a callback.
You can contact our Customer Care Support. They have the tools to pull up your account to attach it to the investigation. This way, you will receive a notification via email once they've fixed the issue.
If you want to email or download your mileage log, you can refer to this article: About the Miles page and vehicle info settings.
Please feel free to leave a message to this post if you need further assistance. I'm always here to help. Take care always!
