Thanks for letting us know, Hazeyp. I've checked our records, and there's no open investigation.
If you have tried the steps on the article I've provided and it's still not working, I'd suggest reaching out to our customer care support. An agent can take a better look at your bank connection. Here's how:
- Click Help inside QuickBooks Online.
- Select Contact Us.
- Enter "Unable to connect Nationwide Building Society bank" in the description field, then click Let's talk.
- Select either Start a chat or Get a callback.
Visit us anytime if you have other concerns. The Community is open 24/7.
