Hello There,
We can't take your E-mail address publicly on this site, nor would i want you to post your email address on this site. I'd need the bill number on the email you received, which again - I don't want you to publicly post.
We also support our Social Media pages queries - perhaps i can ask you to Send us a message containing your Email Address through Facebook or Twitter? - send to "@QuickBooksUK"
I suspect there is an issue here relating to a "Duplicate" account - in which we can relatively easily resolve this - but we'd need to check this.
Generally, if you've set up a free trial, you then cannot take advantage of our discounted deals using the same email address, there are blockers built into the system to prevent this, however because you've been charged, it definitely warrants further investigation.
