Hi there, @pembosmith.
It needs to reset the receipt forwarding feature to fix the issue and only our support team has the tools to process the resetting. And I'd like to redirect you to them.
Since it requires your account information, I suggest contacting our QuickBooks Support Team. This way, they can check on your account in a secure environment and help you reset the receipt forwarding feature.
To reach them, you can follow the detailed steps provided by my colleague MikiD above.
You might want to read this article to learn how to export your receipts in bulk.
Please know that you can always get back to this post if you have any other questions. We're always here to help.
