I thought i would just come back to see if this issue has really been fixed. looks like it hasnt.
The issue was Updated in February, meaning it was open even before that.
By your own account:
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I've checked our investigation list, and I found out that we had an investigation case about the error code 179 when connecting Natwest account with QBO. However, this issue has already been resolved.
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Well, actually you got that wrong too. Looks like someone just claimed that the issue passed when it actually didn't, or you didn't actually fix the issue.
listen, its not hard to reproduce and shouldn't be hard to fix. You have thousands of people working there. at least a 100 of them should be developers and you have had 9 MONTHS and counting to fix one issue.... and still haven't.
You don't get it. We shouldn't have to clear our cache, or go incognito, or whatever you keep telling us to try - the point is most of us are smart people and know when software is not working properly. your software should work... and if it doesnt, there should be mechanisms to bypass that propcess. Didn't anyone come up with that idea when you were designing it?
I will still say, the Freeagent provided by Natwest works....everytime.... using the same details i put in QB. How can they manage to do it, and you cant? Its the same login. Natwest must be providing the same method for you to get their database as they do to Freeagent, or Xero or any one of the other competitors you have.
No, . You do it on my behalf.
No i will not contact customer support, nor will I try this or try that. Its broken. Admit it and just fix the bloody thing. Oh and don't claim its fixed until it really is.
You have had over 9 months to fix this, do it once and do it right.
i haven't even got to the actual use of the product properly. Remind me how much we are paying for this again?
