Hello Carol5
If you are getting the 179 error when trying to connect to Natwest they have strong security policy on active log ins.Though you may not currently be signed into the website if it was not signed out of properly last time you were in it can say you are still connected and block and block a third party from connecting.If you can go through the following making sure it has been over 15 minutes since you were last signed into online banking.
• Clear the cache and cookies and try and connect
• Try in a private or incognito window or try in another browser and see if you get the same message.
• If you are logging in through your phone make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
• Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
• Also check that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
• Confirm you have only connected the account to one QBO account.
If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation
Contact Natwest bank and ask them to log you out of all active sessions with third parties.
Lastly if all that does not work if you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.
Emma
