Hi TheTrainingBrokersLtd
We have enclosed all the known troubleshooting steps.
*Error 179 means the banks website has rejected the login attempt, because the customer is already logged on elsewhere.*
This can be due to the customer using the banks app and not closing it correctly, it could also be due to the fact it takes around 15 minutes from the point of logging out for most bank servers to update and acknowledge the logout request.
*Make sure you are completing all of the below steps, multiple times if needed, to resolve the problem.*
• Make sure you have logged out of your bank website / app for more than 15 minutes.
• Make sure you have cleared cache and cookies and tested in incognito mode too.
• Failing an incognito window, make sure you have tested multiple browsers.
• Make sure you haven't just minimized the app on your phone, this doesn't send a log out request to the bank. Make sure the app is completely closed.
• Make sure you have have background refresh turned off, as this can refresh apps even once closed causing it to appear logged in. (Google: how to turn off app refresh on IOS/Android)
• Make sure that if you are using a joint account that the other account holder isn't logged in or has background app refresh activated.
• Confirm you have only connected the account to one QBO account.
If an account connects for the first time, then shows a 179 error. You will to wait 15-30 minutes before trying to update again. Worst case would be that the account will update overnight with a fresh banking aggregation.
If after all of the above you still receive a 179 error you can log into your banks website and change their password. You can change it back once you have connected if you wish, but it will force you out of any other sessions you may not realise you are connected to.
