I appreciate the complete details about your concern, @Ammo999.
Let me share additional information on how the connection your bank and QuickBooks works.
To start with, QuickBooks connection with your bank is a read only type. This means that we are dependent on the data your bank shares with us and on its website's behavior. Natwest have a system that recognises any session for a period of 15-30 mins after you have logged out and this can cause the error to appear in QuickBooks Online if you attempt to update or connect the bank during this time. When you're prompted with error 179, your bank doesn't enable you to download data and you're locked into your bank's site.
This is a reported issue and our Product Engineers are working closely with NatWest bank. Until then, please attempt to re-establish the connection using an incognito browser.
For you to be added on the affected user's list, I'd recommend contacting our Customer Care Team. Once updates are released, it will be applied automatically to your account. Also, you'll be notified via an email.
Feel free to leave your post below if you have other questions. I'm just a few clicks away.
