I appreciate the follow-up, Samm.
After thoroughly checking, I noticed that the Record Payment option depends on the iOS version of your device. I found that this option depends on both the iOS version of your device and the QuickBooks app version. On devices running the latest iOS, and with the app updated to its latest version, this option is available. To resolve this, ensure your iOS and QuickBooks apps are both updated to the latest versions to unlock all features.
If the Record Payment option still doesn’t appear after updating both, I recommend troubleshooting the app. Here’s how:
- Go to Settings, then select General.
- Tap on iPhone Storage, and choose the QuickBooks Online app.
- Select Offload App.
This process will free up storage space while keeping your app's documents and data intact. If the issue persists, uninstalling and reinstalling the app can refresh its functionality and resolve any lingering issues.
In the meantime, you can use QuickBooks Online through your phone’s web browser, which offers access to the full range of tools and features.
Feel free to reply to this post if you need further assistance. The Community space is available 24/7.
