Thanks for the suggestions.
I removed the default tag from my custom template, logged out of QB, cleared all cookies and site data from my browser (as this had been previously suggested by QB Support as a potential issue), logged back in, and set my custom template as default again.
Unfortunately this did not fix the problem. The imported invoice still uses the standard template not my custom template.
I know that it is possible to use a custom template with imported invoices since that was working until mid-July. I assume some internal software update has introduced the problem.
Having spent some time yesterday with a QB Support agent showing him the problem, all he could suggest was that it was a software bug and I should report it. I did so using the ‘Feedback’ option and received an email acknowledgement.
Is there any way to see support tickets? I would like to know that this problem is being investigated and how long it might take to fix.
